Noorcom Network’s Refund/Cancellation policy

Last Revised: 2023-05-02 06:57:27

Note: As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full.

By availing our service, you authorize www.noorcomnetwork.co.ke/ to start the work immediately and this may affect your right to cancel once your order has been placed. Our processing team works in real time and will in many cases have started the review of your application within minutes of you submitting your application online.

STANDARD REFUND TERMS

Products purchased from Noorcom Network may be refunded only if canceled within 30 days of the date of the transaction.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Noorcom network in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time frame specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

• Hosting (all plans, except first payment after Free Trial)
• SSL Certificates
• Daily Backups
• Priority Support

PRODUCTS NOT AVAILABLE FOR REFUNDS

• Redemption Fees
• Domain Name Renewals
• Domain Name Transfers (if the transfer is successful)
• Privacy Protection
• SEO Toolkit
• SEO Marketing Panel
• Google Workspace Email
• Web Maintenance

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by Noorcom Network suit their needs. In any way, Noorcom Network will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Noorcom Network  remains a right to unilaterally decline the request for a refund if any of the signs related to the abuse of the refunds occur.

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).

Domain Name Transfers: Refundable within four days of registration (96 hours) only if the transfer is unsuccessful.

The following ccTLD registries DO NOT permit refunds upon cancellation:

-co.ke

-or.ke

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Noorcom Network account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Noorcom Network may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Noorcom Network account and any domain names or Noorcom Network services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Noorcom network account to limit the risk of payment fraud.

In the event a Chargeback is performed, your Noorcom Network account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Noorcom network account, including any certain content, features, or capacity of your Noorcom Network account may be subject to cancellation and loss of data. 

Your use of the Noorcom Network Services and the ability to checkout using credit card will not resume until you:

• verify the payment method used for the disputed transaction, either by providing: 

• proof of the payment; or 
• a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four)  digits. 
• pay any applicable fees in full, including any fees and expenses incurred by Noorcom and/or any third party services for each Chargeback received (including fees for Noorcom Network Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.